Patient Collection Service

• Review patient’s account accurately and quickly during incoming calls or before making an outgoing call.
• Interact with patients at the time of the courtesy call.
• Accept payments in accounts and give the commitment to pay in the notes.
• After careful verification of accounts, go through the patient’s account information as per their authority if required.
• Identify the patient’s financial issues and provide appropriate financial assistance and payment plans based on their eligibility and circumstances.
• Before patient billing, we explain and confirm the charges on a statement.
• Perform tracking and give assurance for all accounts’ follow-up that helps improve turnaround time.
• Manage billing disputes and explain whether the charges are needed to be written off.
• Communicate with the attorney’s office selected by the responsible/patient party in the interests of the provider’s office, plus correspond with payers to discuss a claim or check the patient’s eligibility.
• Examine the past due reports and forward the eligible accounts with proper ledger write-offs to the 3rd party collections department.
• Communicate with the 3rd party collection agency to resolve patients’ accounts issues and ensure that their problems will be resolved on time.
• Promise to give excellent service to customers and maintain healthy & long-lasting relationships with patients and businesses.

Need Patient Collection Services? Contact Us