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2478 Street City Ohio 90255

info@mediax.com

+(402) 763 282 46

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    IT Support

    All Services

    Opening Hours

    Monday - Tuesday:9am - 6pm

    Friday - Sunday:8am - 5pm

    Sunday: Closed

    IT Support

    IT support and services are essential for organizations to maintain the functionality and reliability of their technology infrastructure and make sure the network operates smoothly. One key component of IT support services is the help desk, which serves as the central point of contacts for those seeking assistance. Help desk professionals provide timely resolution to problems, resolve users grievances, and guide them through troubleshooting steps.

    We have skills and sufficient expertise to understand the unique needs of our clients and ensure the stress-free experience of numerous IT system tasks from managing comprehensive reports, office 365 licenses, server stability to other program licenses. Besides, our round-the-clock support personnel promise to deliver rapid solutions to resolve your issues and leverage automated systems for monitoring, plus ensure that our service level agreements will be maintained strictly.

    Types of IT Support & Solutions we offer

    Network Infrastructure

    We have next-generation based specialists to provide solutions from Network Load-balancers, UTM Firewalls, Routers, and L2 & L3 Switches from Fortinet, Cisco, Checkpoint, Juniper, Sonic Wall, HP, F5, and other leading brands.

    Telephony Infrastructure
    • Manage communication manager and telephony systems Avaya IPO
    • Handle, support, and monitor RingCentral, cloud-hosted telephony systems, 8×8, etc.
    • Create/design, execute, and support call center systems with ACD, IVR, recording and reporting, skill-based routing.
    Server Infrastructure
      • Manage Microsoft Active Directory Domain Services with multiple domains infrastructure.
      • Control and optimize in-house (cross-platform) and external web hosting services.
      • Monitor and manage email systems such as Microsoft Office 365, Microsoft Exchange 2013, and Google Apps for Business.
      • Set up a 2-way authentication for Office 365 and provide security assurance for platforms that you use.
      • Design and execute scalable virtual systems and maintain business application server infrastructure.

      Are you looking for professional IT Support?